Most customers reconnect to Comcast/Xfinity after accident triggers major outage. How folks coped — and the best Facebook comments.

Most customers reconnect to Comcast/Xfinity after accident triggers major outage. How folks coped — and the best Facebook comments.

Monday was a day without service for at least 2,500 customers of Comast/Xfinity in much of Rome. What was odd: Email seemed to be working at most locations and on smartphones. Some did their business — personal and professional — via smartphones. Others just went outside to chase leaves before Thanksgiving guests arrived.

Below please see a sampling of how some folks coped with the outage — from businesses, the police and folks on Facebook (who have some of the best lines of the day).

HOW FOLKS COPED:


 From Rome Police:

 “Due to internet issues we will be unable to issue alcohol IDs or provide wreck reports. If you do need an accident report you can still check on buycrash.com.”

From various posts on Facebook Monday:

“… Comcast/Xfinity internet & phone service down ALL over Rome …except Dollar General…oh and CFA.”

“A train hitting a single cable line and blowing out half the county is the most Floyd County thing ever.”

“Many years ago the main cables were under the bridge at the Duck pond on Turner McCall and knocked it out for days.”

“I have my Hue lights to turn on every morning at 6AM. I told my google home to turn off the lights and she yelled at me that she couldn’t connect to the internet…Meaning I couldn’t turn my smart lights off from the comfort of my bed. First world problems.”

“This was a real inconvenience for the first half of my day. And then around noon, I decided to pretend it was 1991 and I was 30 again. No cell phone, no Internet, no Xfinity TV options, and no email. Instead, I took myself to lunch and enjoyed an afternoon away from the home office. All in all it was a great way to spend a Monday although I will likely have a lot of catching up to do tomorrow.”

“Thank you so much for the update. The One time social media is helpful.”


3:45 p.m. update: Some Comcast/Xfinity service has been restored, if not all. The area off U.S. 411/Chulio Road is clicking away as of 2 p.m.

The latest estimate to completely restore service is now “late afternoon.” We’re seeing a number of area businesses posting that their service is restored as of 2 p.m. as well.

However, one customer says he’s being told service in the Twickenham II subdivision might not be back until 8 tonight.


This update from Comcast/Xfinity:

“A tree fell on our cable line earlier at Calhoun Avenue and Ga.  53 at the railroad crossing. This lowered our line to the point where a train came through and hit our network. Our construction team is on site. We have notified the city of our temporary repair on the overpass and have reached out to Georgia Power for the permanent repair. We are working to get this addressed as quickly as possible. Thanks.” — Alex Horwitz, Vice President, Public Relations

From Rome Police: “Because of internet issues we will be unable to issue alcohol IDs or provide wreck reports. If you do need an accident report you can still check on buycrash.com.


Comcast/Xfinity service down for much of our area: Comcast (also known as Xfinity) remains down for much of our area this morning.

At last report, a repair time of 5 p.m. was listed. Initially it was 7:30 a.m.

As many as 2,500 customers are without service, including Hometown Headlines. We’re running off an iPhone hot spot for now and posting via a laptop.

If you work at home and are among those hit, please check the coffee shops before moving there. Some are served by Comcast/Xfinity. Also, your email might be working during the outage (ours is).

We will continue to update on the website and social media (best bet, www.facebook.com/hometownheadlines) throughout the day.

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