All county tag offices, in partnership with the Georgia Department of Revenue, will implement new Georgia DRIVES Motor Vehicles System, May 21-27.
The Georgia Department of Revenue (DOR) is installing a new state-of-the-art system, Georgia Driver Record and Integrated Vehicle Enterprise System (DRIVES), to upgrade and modernize the vehicle registration and titling system. The new Georgia DRIVES system will enable more self-service options, improve customer service, and enhance data integrity.
Beginning May 21, 2019, some online vehicle services and location hours may be reduced in preparation for the system upgrade. Implementation of the new system will require the vehicle registrations and titling services to be unavailable Friday, May 24th. During June, customers may experience longer than normal wait times when visiting the tag office. Vehicle owners with renewal dates in May and June who normally renew in person are encouraged to do so prior to May 20 to avoid delays.Individuals who ordinarily renew online will not experience delays. The new system will go live May 28.
What to Expect:
Thursday, May 23:
- Floyd County Tag Office will close at 4 pm to have the time needed to close out our current GRATIS system.
- Bartow County Tag office will close starting at noon on Thursday, May 23.
- Gordon County Tag office will be closed Thursday afternoon, May 23.
Friday, May 24:
- All County Tag Offices will be closed and not be able to process transactions.
- All online motor vehicle related services including online tag renewal services will be offline May 21 – May 27.
- Motor Vehicle Self Service Kiosks will be offline May 21 – May 27.
- The Motor Vehicle Division will only be able to process Trip Permit transactions at the DOR Southmeadow facility. All other transactions including International Fuel Tax Agreements (IFTA) and International Registration Plans (IRP) will be unavailable.
How will this impact Georgia customers and drivers?
- In the first month of the DRIVES system, walk-in customers may experience delays and longer than normal wait times. To avoid such delays, Georgia residents with May and June renewal dates are encouraged to renew prior to Monday, May 20.
- Customers and dealers seeking to conduct any title transactions should complete their business at a county tag office prior to Friday, May 24.
- Dealers will be able to initiate electronic title and registration (ETR) transactions and issue temporary operating permits (TOPs) over Memorial Day weekend.
- Law enforcement will still have access to motor vehicle records through a statewide backup file.
- The Department of Driver Services will not be affected.