In August 2016, Sykes Enterprises announced the opening of a customer contact center at the former Dell offices off Technology Parkway in the Berry Corporate Center, with 100 employees to start and a goal of growing perhaps to 300 to 500 people.
On Friday, the company’s Dana Wiederman confirmed the office is closing by July 31. She’s checking on the number of people employed in Rome and we hope to have that update soon. All will be “fully employed” through the end of July, she adds.
Wiederman says employees will be offered the option of working with “Sykes Home,” a program where they maintain “pretty comperable” benefits and their clients but working from home rather than the office. It has been used in other areas where Sykes has offices.
The company announced the move two months early in order to give other employees an chance to find new jobs, she says.
When announced in 2016, Sykes officials said some positions would pay $10.50 to $12 per hour with supervisors and other management earning more.
About the company: “Sykes is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, in the communications, financial services, technology, healthcare and transportation & leisure industries. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, we specialize in flexible, high-quality outsourced customer support solutions with an emphasis on inbound customer care and technical support.”